ONS Holkar Pvt. Ltd. is committed to protecting the privacy and security of information provided by visitors to this website. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information, and sets out the rights you have in relation to that information.

This Policy applies to all information collected through the website www.onsholkar.com and any associated digital channels operated by ONS Holkar. It does not apply to information collected offline or through any third-party platforms.

1. Information We Collect

1.1 Information You Provide Voluntarily

We collect personal information that you actively provide to us when interacting with our website. This includes:

a) Contact Form Submissions

When you submit an enquiry through our contact form, we may collect:

• Full name
• Company or organisation name
• Job title or designation
• Email address
• Phone number (if provided)
• City, state, or country of location
• Nature of enquiry and message content
• Product or application area of interest

b) Email and Newsletter Subscriptions

If you register for marketing emails, product updates, or newsletters through our website, we collect:

• Name and email address
• Communication preferences (if specified)
• Date and time of subscription
• Source of subscription (webpage or form used)

You may unsubscribe from marketing communications at any time by using the unsubscribe link in any email or by contacting us directly. Transactional or service-related communications may continue as required.

c) Other Direct Communications

If you contact us by email or other means independently of the website forms, we may retain the content of those communications and the contact information you provide.

1.2 Information Collected Automatically

When you visit our website, certain technical and usage information is collected automatically through cookies and analytics tools. This includes:

a) Device and Browser Information

• Device type (desktop, mobile, tablet)
• Browser type and version
• Operating system and platform
• Screen resolution and display settings

b) Usage and Navigation Data

• Pages visited and order of navigation
• Time and duration of each page visit
• Clickstream data and interactions with page elements
• Search terms used within the website (if applicable)
• Files downloaded or links clicked

c) Technical Identifiers

• IP address (used to derive approximate geographic location)
• Referring website or source (how you arrived at our website)
• Unique device identifiers or browser fingerprints
• Session identifiers and cookie data

1.3 Sensitive Information

We do not intentionally collect sensitive personal information such as financial data, government identification numbers, health information, or biometric data through this website. Please do not submit such information through our contact forms or other website channels.

2. How and Why We Use Your Information

We process your personal information for the following specific purposes, each supported by a legitimate basis for processing under applicable law:

2.1 Responding to Enquiries

When you submit a contact form or reach out to us, we use your information to respond to your enquiry, connect you with the appropriate team, and follow up on your business interest. This processing is necessary to take steps at your request prior to entering into a commercial relationship.

2.2 Marketing and Newsletters

If you have subscribed to receive marketing communications, we use your name and email address to send product updates, industry news, and promotional content relevant to our offerings. This processing is based on your consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.

2.3 Website Analytics and Improvement

We analyse usage patterns, navigation behaviour, and technical performance data to understand how visitors interact with our website and to continuously improve the user experience, content relevance, and technical stability. This processing is based on our legitimate interest in operating an effective and user-friendly website.

2.4 Security and Fraud Prevention

We use technical information to monitor for and prevent unauthorised access, security threats, abuse, or fraudulent activity. This processing is based on our legitimate interest in maintaining the integrity and security of our digital infrastructure.

2.5 Legal and Regulatory Compliance

We may process and retain personal information as required to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, or to establish, exercise, or defend legal claims.

3. Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferences, session details, and usage patterns. Cookies may be “session cookies” (which expire when you close your browser) or “persistent cookies” (which remain on your device for a set period or until manually deleted).

3.2 Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the website to function correctly. They enable core functionality such as page navigation, security features, and access to secure areas. These cookies cannot be disabled without significantly impairing website functionality.

b) Analytics and Performance Cookies

We use third-party analytics tools (such as Google Analytics) to collect aggregated, anonymised data about how visitors use our website. These cookies help us understand which pages are most visited, how users navigate the site, and where technical issues may arise. The data collected does not directly identify individual users.

• Google Analytics collects data including pages visited, session duration, device type, and approximate location. You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

c) Functional / Preference Cookies

These cookies allow the website to remember your choices (such as language preferences or previously viewed content) to provide a more personalised and efficient browsing experience. Disabling these cookies may result in a less tailored experience.

d) Marketing and Targeting Cookies (if applicable)

If we use third-party marketing or retargeting tools, these cookies may track your browsing activity across websites to display relevant advertising. Where used, we will seek your consent before placing such cookies.

3.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View cookies currently stored on your device
• Block all or specific types of cookies
• Delete cookies that have already been set
• Set preferences for each website you visit

Please note that blocking essential cookies may impair the functionality of our website. Instructions for managing cookies in common browsers are available on the browser developer’s support pages.

By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this Policy.

4. Sharing of Your Information

4.1 We Do Not Sell Your Data

ONS Holkar Pvt. Ltd. does not sell, rent, trade, or otherwise commercialise your personal information to any third party for their own independent marketing or commercial purposes.

4.2 Sharing with Service Providers

We may share your personal information with carefully selected third-party service providers who assist us in operating the website and delivering our services. These providers are engaged under contractual obligations of confidentiality and data protection, and are permitted to use your information only as directed by us. Such providers may include:

• Email delivery and marketing automation platforms
• Website hosting and cloud infrastructure providers
• Analytics and performance monitoring tools
• Customer relationship management (CRM) software providers
• IT support and cybersecurity service providers

4.3 Disclosure for Legal Reasons

We may disclose your personal information without your consent if required to do so by:

• Applicable law, regulation, or legal process
• A court order, subpoena, or lawful government request
• A competent regulatory or law enforcement authority
• To protect the rights, property, or safety of ONS Holkar, its employees, customers, or the public

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the Company’s assets, personal information held by us may be transferred to the successor entity as part of that transaction, subject to equivalent privacy commitments.

4.5 International Transfers

Our operations and some of our service providers are based in India. If any transfer of personal information to a location outside India is necessary, we will take appropriate steps to ensure that your data is protected in accordance with applicable law and this Privacy Policy.

5. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Contact form submissions and business enquiry records: 3 years from the date of submission
• Newsletter and marketing subscription records: For the duration of the subscription and up to 2 years following unsubscription, or until you request deletion
• Analytics and technical usage data: Up to 26 months (as governed by Google Analytics default retention settings, unless configured otherwise)
• Legal correspondence or contractual records: As required by applicable statutory limitation periods (typically 6–10 years under Indian law)

Upon expiry of applicable retention periods, personal information will be securely deleted, anonymised, or otherwise rendered irretrievable.

6. Data Security

ONS Holkar takes data security seriously and implements appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include:

• Use of secure HTTPS protocols for data transmission
• Access controls limiting data access to authorised personnel only
• Regular review of data handling procedures and security measures
• Use of reputable third-party platforms with their own security certifications

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee absolute security.

In the event of a data security incident that may affect your rights or interests, we will notify you and relevant authorities in accordance with applicable legal requirements.

7. Your Rights

Subject to applicable law, you may have the following rights with respect to your personal information held by ONS Holkar:

7.1 Right of Access

You may request confirmation of whether we hold personal information about you and, if so, request a copy of that information along with details of how it is being used.

7.2 Right to Correction

You may request that inaccurate, incomplete, or outdated personal information we hold about you be corrected or updated.

7.3 Right to Deletion

You may request deletion of your personal information where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Deletion may be subject to our obligations to retain data under applicable law.

7.4 Right to Withdraw Consent

Where processing is based on your consent (e.g. marketing emails), you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.5 Right to Object

You may object to the processing of your personal information where that processing is based on legitimate interests and you believe your interests or fundamental rights override those interests.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact us in writing at:

Email: ons@onsholkar.com

We will endeavour to respond to all valid requests within 30 days. We may need to verify your identity before processing your request. In some cases, legal or regulatory obligations may limit our ability to comply fully with your request.

8. Children’s Privacy

This website is not directed at, and is not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has submitted personal information to us through this website, please contact us at ons@onsholkar.com and we will take prompt steps to delete such information.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, embedded content, or social media features operated by external organisations. These third parties operate under their own privacy policies, which we encourage you to review before submitting personal information.

ONS Holkar accepts no responsibility or liability for the privacy practices, data handling, or content of any third-party websites or platforms linked to or from our website.

10. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or website functionality. The updated Policy will be posted on this page with a revised effective date and version number.

We encourage you to review this Policy periodically. Material changes will be communicated through a prominent notice on the website. Your continued use of the website following any update constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, your personal information, or your rights, please contact us at:

ONS Holkar Pvt. Ltd.

Plot No. 16A, Mahila Udyami Park – II

Ecotech – III, Greater Noida – 201306

Uttar Pradesh, India

Email: ons@onsholkar.com

Website: www.onsholkar.com

We aim to respond to all privacy-related enquiries within 15 business days of receipt.